When something stops, here is how to reach us.

A system the floor depends on has to have somebody answering. Here is how to get help.

Live Chat

Open the chat on the dashboard during business hours (it is run by our support bot) and get a quick answer.

Available on the platform dashboard

Email & Ticket Support

Submit a ticket anytime. We aim to respond within 24 business hours.

support@arcifab.com

Phone & Escalation

For urgent issues, Premium/White-Glove clients can call us directly and get the problem escalated faster.

Available with Premium Support plans

Support Tiers

Standard Support

Included with all plans

  • Email & ticket support
  • Live chat (bot-assisted)
  • Response within 24 business hours
  • Access to knowledge base & documentation

Premium / White-Glove Support

Available as an add-on

  • Dedicated support contact
  • Priority response times
  • Scheduled check-ins and calls to tune the system
  • Faster escalation when the floor is waiting
  • Help getting your shop set up, plus training

Need help right now?

Send it over and we will get on it.

Contact Support