Nobody gets into contracting to become a software administrator. The job is building spools and getting them on the truck on schedule. Somewhere along the way a real piece of the week started going to something else: which system renews when, whose seat count needs adjusting, why the two platforms that were supposed to talk to each other still make somebody re-key the takeoff.
Every one of those tools was sold as a way to spend less time managing the business and more time running it. Add enough of them and the opposite happens. The stack itself becomes the thing that needs managing, and the shop manager is the one managing it.