We're here when you need us.

Responsive support is built into how we work. Here’s how to get help.

Live Chat

Get help fast through our live chat (powered by our support bot). Available during business hours with quick responses.

Available on the platform dashboard

Email & Ticket Support

Submit a ticket anytime. We aim to respond within 24 business hours.

support@arcifab.com

Phone & Escalation

For urgent issues, Premium/White-Glove support clients have access to direct phone support and faster escalation paths.

Available with Premium Support plans

Support Tiers

Standard Support

Included with all plans

  • Email & ticket support
  • Live chat (bot-assisted)
  • Response within 24 business hours
  • Access to knowledge base & documentation

Premium / White-Glove Support

Available as an add-on

  • Dedicated support contact
  • Priority response times
  • Proactive check-ins & optimization calls
  • Faster escalation for critical issues
  • Onboarding & training assistance

Need help right now?

Our team is ready to assist you.

Contact Support